Is there a correct process to follow in claiming against the statutory 7 yr warranty on a new property? Do you get an independent building inspection and present to the builder, or go back to the builder in the first instance?
Any advice would be appreciated.
Wes.
hi Wez,
Your state based Building Services Authority can also provide you with advice. Typically the normal process is:
Contact builder first and see what sort of reaction/response you get.
If you are unsuccessful then use a building inspector to help you determine whether or not the fault is a warranty issue or not.
If it is use the inspectors report to put more pressure on the builder.
If no success then use the building authority in your state for further action.
Couple of key points – communicate in writing and keep copies. If conversations are held make notes and send follow-up email to confirm your understandings,
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