List your reasons for signing up with your chosen builder

I run a small building company and we are looking to expand this year.

We have alot of experience in the renovation industry and have received numerous awards. Our staff are well presented and we have good customer relations.

We are finding that we miss out on alot of jobs because our quotes are too thorough and accurate, therefore higher.  We provide accurate prime costs for items and present alot of detail in the quote. The owners rarely have to pay for any extras as we are all inclusive, unless they change their plans. Where the other quotes may be lower but are not thorough.

On the odd occasion that we see the winning builders bid we often find the owner is not comparing apples with apples, they just look at the bottom line. No doubt getting hit up for extras later on in the project. Although I understand it is difficult for the owners to see this. We have had cases where we allow a prime cost of $30,000 for a kitchen because we know thats what it will take to do what the client wants, and the other builder has allowed $10,000. It seems it is bad for business to do an honest quote.

We tell our clients that our quotes are negotiable, that we can recomend changes to the plans or finishes that will save money without too much effect on the finished project.

So what I would like is for people to post what it was that got their chosen builder across the line, other than just the price.

eg: Multiple visits to your home, local reputation etc..