Chan & Naylor Accountants – Reviews?

Well.. I am still searching for a good accountant( Melbourne), who genuinely is a property investor them self and is interested in helping there clients.
I use R J Sanderson.  Excellent, with various locations spread over Melbourne.  They specialse in investment property and are not expensive.

Well I have not used C & N but I did try. They seemed a bit too difficult to deal with. I love their books though!

Hi,

We recently saw a client from Chan & Naylor and he had been set up with the same complex range of tax structures (hybrid trusts etc).  Given what the ATO say about Hybrid Trusts it is a bit of a risky strategy.  Go to the ATO website and search 00242180 in the search box to see what I mean.

Complicated tax structures are expensive make good accounting fees, but they don't necessarily add value to smaller investors.  That's not to say that they are charging fees for nothing, or that C&N are a bad deal, but the complex structure criticisms in this forum match my experience.

Hi all,

I have to say, I had a very bad experience with Chan & Naylor Surry Hill !!

I read the book " How to legally reduce the tax ". I was interested in the idea about company and trust setup for the property investment.

I thought I try their service, see if they are good to work with and if they are as good as it says in the book. 
Hence, I went to Chan & Naylor Surry Hill (Sydney) in 2008 for my tax return. ( a very simple personal PAYG and one investment property  tax return ).

I submitted all my documents( receipts and rental statement…etc)  to them for tax return. It took more than 3 weeks !!
furthurmore, when I called them up or left the message, i did not get reply in 24 hours as they promised. ( often I have to chase up couple of times !) I also sent them email couple of times, they did not reply for many days !!

I got very frustrated !! due to they ignorance and lack of response.

it went to a point that I got really frustrated and angry.( I felt that I was not being treated as a client to them ) I email them and told them I want all my document back and go to some other tax accountant.

The Partner Thaha Mohideen ( from Chan & Naylor ) called me straigth away, after I sent out the email !!  He told me off and said that the email, I sent,  was threating because I want to leave them to other accoutant  !! 

I was totally shock his reaction !! firstly, he called me straight away after I told them i want to leave ! secondly, he told me off and told me my email was threating !!

I paid them off for the tax return they've done. ( which took them more 3 weeks and bitter argument with them !!).

I NEVER go back to them again. 
I'll NEVER recommend anyone to them after this horriable experience I had with them for a simpel tax return !

I have just gone through a PIT trust and I must say that Chan and Naylor are totally hopeless! They are great at selling you a product but when it comes time to deliver they are no where to be seen, My trust setup took  way longer than  it was quoted to take (And I paid extra to get it quicker) and when I had issues they were not at all up front with me, they had my cash and that was that. My advice to anyone is to not use these guys, terrible service post purchase and they are all about selling you stuff you don't need. I was attracted to their PIT because of the ATO ruling on it, but what is the point if you buy it and they can't deliver it?