Need a new bank

LOL

That’s all I can say!!

Cheers

C@34

I have several loans woith several lenders and all are the same *&^% different day. Their aproach to doing things is slightly different with each lender but they are all bad or lacking in some way and some excel in others.

I use a broker based in Sydney and he has also helped with about 30 loans for my clients in the last year. All with a variety of lenders due to which offers the best deal based on individual circumstances.

I suggest that whoever you use, with your low LVR (good one), that a 76% lodoc loan from Adelaide Bank is the best way to go. Damn easy to setup and its 76% interest only too which helps with future serviceability on other loans for your next investments.

Good Luck

DD

Don’t sweat the small stuff,and it’s all small stuff!!

Hi Investron,

I am a mortgage broker for Wizard Home Loans. We hear this type of thing all the time from people who are unhappy with their existing banks and the previous comments are accurate….it seems to happen in cycles!! I think also that because the staff are generally paid a salary, they often don’t care what happens after they have your business. I can tell you that our business writers are only paid commission and so if they don’t win your business they don’t eat. We also need to keep your business as branch owners so that we can eat too so we make sure we take care of our existing clients.

This is my first message….hope i did it right!!

Cheers

My partner and I have both our mortgages through CBA/Colonial.. their service is OK.. nothing to write home about though. We’ve been looking at refinancing and going with St. George because a lot of our friends have their loans with them and I’ve heard many good things about them. I thought I’d test the waters first so I applied for a personal loan (only $10k). Took 20 mins on the phone, went into the bank the next day, signed the loan contract, and the money was in my account I tried doing the same with ANZ and NAB but they took AGES! In one case I applied ‘online’ which is meant to ‘streamline’ things.. after 2 weeks there was no progress so I told them where to go. I’ve got an appointment with a St. George loan manager tomorrow, so fingers crossed they can offer me something good

We’ve been on the Money Lender merry-go-round for the last ten years, its probably the same as with a Property Manager, find a good one to start with, establish a good raport with 1 person in their office and keep on their back if they are not providing the service you want/ expect.

Regards
Daryl

I do some mystery shopping work on the side (when I need extra pocket money!) and regularly mystery shop banks. For those of you who don’t know what mystery shopping is, it is a service provided by a company (my employer) to other companies that allows them to check up on their staff. They do this to ensure that their staff say the things they are trained to say and do so with an appropriate manner.

ALL of the big banks use this service and not only do they check up on their own staff, they check the customer service skills and promotion details of other banks (to establish the benchmark).

SO, if this hasn’t already been too long winded, my point is that I have a lot (far too much) of interaction with banks and I spend a lot of time assessing the service(s) that they provide.

And what have I found?

As above, they all have their good times and their bad times. I changed banks as a result of one of my mystery shops (the service I received was outstanding) and then on a subsequent shop I received appalling service from the same branch! This is mirrored in the service provided by call centre staff – the service varies COMPLETELY depending on who happens to grab your call from the neverending queue.

Change banks if it makes you happier and you will get what you want in the short term… just don’t expect that they will continue to bend over backwards for you as everyone seems to attest that they won’t.

Cheers,

Ali G

We have a St George Lo Doc which we have found good so far. At a certain level you are classified as a Gold client and they offer you a bit more service (direct numbers etc)

We also found Heritage Building Society friendly and helpful but I don’t know how far they extend interstate

m