Absolute nightmare to deal with. We have spoken to the Principal and said we refuse to pay the letting fee and we want to terminate our agreement effective immediately. Unfortunately this woman is digging her heels in and saying we will be paying management fee for the full 30 notice period and she will be charging us the full listing fee- 110% of a weeks rent. Ofcourse we will be slugged with all the advertising bills etc too!

I have a lovely new property manager from a different agency lined up and is helping me with all the documentation required etc. I have called fair work and know the full bond cheque was send to our current property manager 30 November 2011. I asume they will be paying this to us this week. While we feel we have a good case against them I honestly couldn't be bothered dealing with them ever again! As much as I would love to name and shame, there service speaks for itself and I am sure all their other landlords/sellers can see this for themselves! Thanks for all your comments- can't believe these people call themselves proffesionals!