Thanks for your input Pete. Most helpful. The reminder re features and benefits was timely.

Dan, what is it about your dealings with this conveyancer that made you happy? I like their website and may steal some of their ideas. Not sure I believe all their spin though but I guess its all about setting yourself apart from the pack in the minds of the potential client. Fixed price conveyancing is obviously all the rage. I wonder what their costs are and I wonder what these guys do when the file doesn’t settle for a year or two or there is some other major complication…

Convey,

I’m not really a schmoozer by nature but I guess if a significant number of people rely on the agent to choose the conveyancer then it would be worth the effort. I definitely need to collect some stats re this from our current clients…up to now this sort of info has never been tracked.

As far as the hagglers go we have lost a lot a business because the staff just give out a price and the prospective client is gone forever never hearing the full story of what exactly that price includes. This is changing slowly but we still lose them when all they want is the cheapest price. I guess its just natural to want the best deal but IMO you often get what you pay for.

Cheers.