Hi I too was a client of DDP. My contract has now expired but in the 12 months I was contracted to them I was sent three houses that werenin areas I specifically told them I did not wish to invest in. These three houses were also priced outside the range of my finances. The spreadsheets on these houses that were sent by DDP were also incorrect so as not to allow myself to make an informed decision as to the properties viability even if we could afford them
I asked for my money back as it was clearto me that DDP could not supply a property that suited my buying brief. This again is something they did not obtain from me as is stipulated in their terms and conditions. After requesting this refund DDP did everything in their power to ignore my requests, letters of demand from my solicitor and numerous emails. They after some time had their solicitor writebyo me and threaten legal action for defamation should I post any bad review about them on social media. Left with little option I complained to both NSW fsir trading and NCAT (NSW civil and administrative tribunal). During the proceeding months after lodging my complaint i tried to negotiate a amicable settlement with DDP. Every offer I made was rejected. I ended up attending NCAT along with a representative of DDP who at mediation refused to negotiate any settlement. A hearing was set down and all parties were required to submitt evidence. DDP failed to submit any evidence as per the directions of the tribunal and failed to attend the hearing. An order was made against them to which they appealed citing the reason that the tribunals decison was unfair to them. Unfair I say, they shoul have complied with the legal directions and they should have attended the court to give evidence but they chose not to. They have now appealed the tribunals decision citing these reasons as well as making an application to stay the order of the tribunal until after the appeal has been heard, citing reasons for the stay as, “we cannot afford to pay the amount ordered”. This would lend me to believe the company is in financial difficulties, although this is hard to believe as the owner is always jetsetting around the world. This company has shown it believes it is above the law by thumbing its nise at court directions and treats their clients as fools. They are happy to take the $14900 fee upfront to act as a buyers agent before any house is even found and negotiated on. They have also blocked me from commenting on their facebook site as I liked a bad review and i have seen the bad reviews drop from the high teens down to single figures after they were removed by DDP of the people who put them on were threatened with legal action. I would suggest any one looking at using this company have a hard think about it and look at other options for similar products before a decision is made. These views are my views only and are based on the facts of my matter. DDP may be suited to some people but they definitely are not to my needs.