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  • Profile photo of Shez1Shez1
    Member
    @shez1
    Join Date: 2012
    Post Count: 1

    Hello!  I'm sorry to say we had THE WORST experience with Storybook…  Their engineer was unlicensed in our state, our house plans were incorrect for our block, plans were incorrectly wind rated for our area,  they recommended a builder to construct the home for us who was an 'expert' in storybook homes and had worked under their recommendation to other clients on about 18 projects… apparently… but did EVERYTHING WRONG! on our house which resulted in a legal battle and a house that needed over $60K worth of re-engineering and about another $100K repairs to just make sure it didn't fall down.  And what did our Storybook franchise owner offer?? NOTHING!  in fact refused to take our calls, denied their designs were deficient and because they only offer design and material supply, they did not need to be registered with the Building Authority in our state which meant they got off scott free and we ended up losing our house. <moderator: must keep to personal experience so I have deleted some comment> offered NO support, compensation or even seemed to care about their customer.  I would say run!  Run a mile!!  

    BIG BUYER BEWARE!!!! 

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