I manage all my propertys myself because the agent always seems to react very slowly.The best advise I can give you is ring cosumer affairs in Victoria.Ask them to send you information on your rights as a land lord (Landlord Pack)and explain to them your situation.They are always very helpful.This way you will understand how the system work.Dont wait for the agent to solve your problem.Educate yourself became in control of your assets.You can then tell the agent how you would like to see your property managed.[thumbsupanim]