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I can see all your points, but I've got friends who have dealt with them and bought more than one investment property and haven't had a single hassle. I think everyone should be open minded and take on board what others say, although I do believe it's best to find out yourself. Always do your research and make sure you read the fine print. It's the people that don't read the T&C properly and then complain about it.
I don't think they are that bad to be honest. I had a look on their website and they have a testimonials page with some great feedback. I think you need to do your homework for sure, but some people here sound like the ones from A Current Affair. You know, complaining about stuff and then not reading the fine print. If you've signed a contract and haven't asked the right questions or read through it properly, the consequences are yours.