Richard believe me you are spot on with your thoughts. Five years ago I had a meeting with them as I had been cold called and Neville the owner was s rude and arrogant. I then had a relative who went on to work for them before we persuaded him to leave. They were abusive bullies who treated him like dirt and behind Neville’s persona which he bearly manages to hold together for clients, he is just a narcissistic liar. Maybe there are a handful of clients who have been lucky but the majority aren’t so fortunate. The way they speak about clients behind their back is horrific.