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These are serious jobs and I suggets you get someone to do it who is the least likely to cause you any headache over it. Your peace of mind is worth the investment.
If you aren't sure you can trust the agent, try to find a way to get to the owner on your own. Ask around and do some research. Do you at least have a name to get you started?
If you haven't heard from the owner not once in 3 years, then it is probably going to cost you some work, so be patient.
You're in a quite a difficult situation here but the good thing is you have options…
What ever you decide, don't let the house stand empty for a long time. Try to see if you can anyone to rent it for the max price possible. Put out an offer, look around, negotiate… you can always say NO if they aren't offering you enough to make it worth while.
If you can't find anyone to rent it for a price that fits you, then sell it. There's no point in having to tolerate the negative cash flow for years to come on the mere hope of the better times.
That seems expensive but from the replies also sounds like something worth it.
Let us know how you liked it!