I have had a terrible experience with xe.com. I have been locked out of my account for over a month now with the message that the account has been deactivated. I have exchanged numerous emails with xe (some saying, "now that your password is fixed" though my password was never an issue!!!) and still can't login. Have spent over an hour on the phone with them, with two people and a manager. They promised it would be fixed by IT in 12 hours and it's been FOUR days now.

If their IT dept can't fix an account activation, do you really trust them to convert your currency? They are totally incompetent.