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The water bill is directed to me, and I just charge the tenants for their actual water usage.
I found out that they had requested an actual copy of the bill which my PM did not send them, I am angry about this as the tenants are entitled to see the bill as I am a tenant myself and I always request a copy of the bill, so I told the PM to send the bill but they still haven't paid.
I called CTTT and they said it was illegal for me to deduct the expense from their next rental payment.
Time for a new PM I think.. At 21 this is my first IP and it has been nothing but a hassle!
Thankyou for the replies, the IP is a townhouse and is individually metered. I did include a clause that states the tenant is to pay for water usage, however I did not include a clause that says should payment be overdue the landlord shall decuct the outstanding amount from rent recieved.
Cheers