I have used whittles for my 2 IP for over 5 years. they are always helpful when i call for assistance, never received any extra charges for that service. the PM arranges the AGM every year without fail and the pro-active owners attend and we always have a positive meeting. To be honest though I could never understand the real reason we have to pay for a PM company other than as a mediator and independent holder of our funds if required. No reflection on Whittles here however. I see a tax benefit with the fees.