I am an recent immigrant and the first home buyer. I bought the house built by universal property group/ bathla/ western sydney property group and I am going through the toughest time ever in my life. They use the cheapest material possible and now I have been living in the house almost 1 month, everything now is going torn apart. The worst part is the builder does not want to fix issues without fair trading or tribunal. One moment, they said they are going to fix. Next moment, they refuse and ask us to take the issues to tribunal.

Also, there is no site supervisor and no one actually know what they are supposed to do. Poor communication among them.

No work ethics. They just built the house and do not want to care afterwards. They do not listen to the customer and even they shout at customers over the phone.

One of the examples that they refused to fix was bumpy floor. The floor was above the Australian standards and they tried to fix twice without any floor specialist. 

They damaged the house and repeatedly said the floor is a way below the Australian standards. However, when it was measured by a building inspector sent by fair trading, the floor was excessively bumpy. I was expecting that the floor can be fixed by the builder but the building inspector could not order them to fix as the floor was already covered by the timber floor and it is not a residential work. Now I am taking this case to Tribunal as per the advice from fair trading officer.

I am genuinely warning anyone who is going to buy properties built by them. Why would you choose this company, if there are so many good builders out there?

I was so naive and trusted what the sales person said but it turned out everything ugly.

If there are anyone who want to share the experience with the builder, please contact me.

Regards.

I completely agree with you. I totally regret buying the house built by Universal Property Group/Bhatla Investments/ Western Sydney Property Group. Countless defects and all the materials they used are not in brand-new condition. Very dishonest and unprofessional. Rarely pick up the phone although ringing the number on the business cards. Have to wait more than a 2 weeks to fix little things. Now little things are too many. They don't want fix the big thing. Please be aware!