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Hi Watch out that you consider the property management service as a whole rather than only a particular property manager. The individual we chose left that agency and the next person was inexperienced. They put the tenants off side by being 'nit picky' and dismissing their concerns, an e.g. being the front door not closing due to swelling in winter (I tried it myself the other day and the door really gets stuck – if you get it closed it wont open again).
Also, I would like to hear people's comment on whether there are property managers who 'love what they do' and plan to keep doing it (particularly if they know of one in Adelaide). I get the impression that a number of property managers are actually aspiring sales agents getting 'experience' and a leg in at an agency while waiting to move on to become a 'real' real estate agent doing sales.
Apart from the obvious truth of matching service to customer preferences (which I think means the property manager building a relationship with each landlord by listening and reflecting what is heard in what is done) I like the 'honesty' theme.
I thought the relationship between the property manager and my tennant (… which is in effect my relationship with the tennant) was fine until we went to sell, and the property manager started telling me about why the tennant was angry at them. Not the best timing! If I'd known three months ago (when the tennancy agreement was extended), I could have started addressing the tennant's concerns early.
I've learnt to ask more pointed questions and look harder for indicators that I ought to 'butt in'.
