I paid a deposit to DDP in April 2017, fortunately it wasn’t the full deposit they were asking for. I paid on the proviso that if I couldn’t obtain finance I would get a refund. As it turned out, I wasn’t able to get finance so I asked for a refund, which I still haven’t received. I have had phone calls with DDP and have emails saying that they would pay the refund but they never do. I have made complaints to the NSW Office of Fair Trading and am just about to lodge a claim with the NSW Civil and Administrative Tribunal to force them to pay.

From what I can see in other reviews, it seems that they are fine when everything goes well, but if you need a refund there are problems. I have always believed the measure of any business is what they do when things go wrong and DDP are not good. There are quite a few others that offer the same service as DDP to take the risk with these guys.